Holiday Inn West Covina, an IHG Hotel

Thank you so much! Assisting General Manager Serena Lau was awesome! She was helpful, informative and made my stay very enjoyable! Serena was always smiling and sharing useful local attraction information! Her team of front desk and restaurant staff was also genuine, helpful and had great attitude. Pleasantly surprised with the customer service quality! Economical Self service laundry available which made long stay much easier. Room rates were very reasonable and hotel was close to shopping mall.

The hotel reception and room cleaning staff were exceptionally friendly and helpful. During our 5 day stay, we had several DHL deliveries and the parcels were kept safe for us by the reception staff - thank you, this was v much appreciated. The room fridge was a useful size and allowed us to keep our drinks nice and cold. V comfortable bed.

The Hotel was in a great location and was able to accommodate my entire family on the same floor, we had 6 rooms and were all able to be close together, the next time were in the area we will definitely stay here again

Clean

Our rooms were clean and comfortable. The breakfast was a great value for the price, and the servers at the restaurant were attentive and very nice. All people working at the hotel were friendly and helpful. We also enjoyed using the pool, which was great and well-maintained.